- Express delivery and free returns within 30 days
Refund and Returns Policy
Refund and Returns Policy
We would love to hear from you.
Part I – Return / Refund process
1. What is eligible for returns?
All returns require a valid proof of purchase with any refund credited to the original method of payment. Valid proof(s) of purchase include the order number, receipt, order confirmation email, or barcode. If the original method of payment is unavailable, please contact customer service at [email protected]. Product(s) must be returned within 30 days from shipment date. Customers are notified of their shipment date via an email with a shipping tracking number.
Product(s) must be returned in the condition received and in the original box and/or packaging, including manufacturer tags where applicable. Once a returned item is received, a refund will be credited.
Please take the time to carefully package your return(s). The customer is responsible to pay any costs related to the repair of returned product(s) damaged during shipping due to improper packaging.
After the company receives a valid return, the company will provide one of the following within a reasonable time: a refund to the payment credit card used to purchase the product(s), a replacement product(s), or another remedy the company deems appropriate in the circumstances.
2. Returns Shipping
All customers are responsible for the expense of returning any product(s) to the company at 5812 S. Durango Drive, Las Vegas, NV 89113. For all approved warranty claims, the company will provide a tracking label.
3. Payment Refund
Once a return is received and inspected, the company communicates if the refund was approved or denied. If approved, the customer will be automatically refunded to the original payment method. Please keep in mind refunds take time to reflect on the transaction activity of an account depending on the financial institution.
Part II - Terms of Sale
1. Pricing and Availability
All prices are shown in U.S. dollars including shipping and handling fees. Sales tax is additional and charged at the percentage rate for the location of the customer. All products(s) are subject to availability with the company reserving the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue any product(s) or services without notice. All prices are subject to change without notice and the customer(s) agree that sales taxes may be adjusted (if applicable) from the amount shown on the billing screen.
2. Errors
The company attempts to be as accurate as possible and to eliminate any errors on the Website; however, the company does not guarantee any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current and/or error-free. In the event of an error, whether on the Website, in an order confirmation, during the processing an order, in the delivery of a product, the company reserves the right to correct any error(s) and to revise the order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. The customer(s) sole remedy in the event of such an error is to cancel the order and obtain a refund.
3. Out-of-Stock Items; Backorders
The company will post a notification on the website when the stock for a product is getting low. Adding a product to a cart does not guarantee the availability of that product. The company does not charge the payment to a credit card until the product(s) ships to the designated delivery address.
4. Agreement to Conduct Transactions Electronically
All transactions are electronically conducted through the website from start to finish.
5. Payment; Credit for Refunds
Only valid credit cards or other payment methods acceptable to the company may be used and all refunds will be credited to the same credit card or, at the company’s discretion, another payment method. By submitting an order, the customer guarantees they are authorized to use the designated credit card or payment method, and authorize the company to charge the total order amount (including sales taxes, shipping, handling and any other amounts described on the Website checkout page) to that card or other payment method. If the card (or other payment method) cannot be verified, is invalid, or is not otherwise acceptable, the order may be suspended or cancelled automatically. It is the customer’s responsibility to keep all payment credit cards or other payment method information current, and must resolve any payment issues encountered in order to proceed with an order.
6. Complaints and Legal Notices
All complaints and legal notices should be mailed to S&T Living Styles, Attn: Legal Department, 5812 S. Durango Drive, Las Vegas, NV 89113.
